Frequently Asked Questions (FAQs)
1. What are the shipping charges?
We offer free delivery on all orders across India. You pay nothing extra for shipping.
2. How long will it take to receive my order?
- Prepaid Orders: Shipped within 1 day, with delivery expected in 4-5 days.
- Cash on Delivery (COD) Orders: Verification takes 1-2 days, processing takes 1 day, and delivery is usually within 1 week.
3. How do I track my order?
Once your order is shipped, we will send you a tracking link via email or SMS. You can use this link to track your shipment in real-time.
4. Can I change or cancel my order?
You can modify or cancel your order before it is dispatched. To do so, please contact our customer support team as soon as possible.
5. What if I receive a damaged or wrong product?
If your order is damaged or incorrect, please reach out to our customer support within 48 hours of receiving the product. We will arrange a replacement or refund.
6. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible locations.
7. Do you offer Cash on Delivery (COD)?
Yes, we offer COD on selected products. Please allow 1-2 days for order verification before shipping.
8. Why is my order delayed?
While we strive for timely deliveries, certain factors like weather conditions, government policies, or incorrect addresses may cause delays. If your order is delayed, please check the tracking details or contact customer support.
9. What should I do if my address is incomplete?
If your address is incomplete or incorrect, our team will reach out to you for clarification. Please ensure the correct details are provided to avoid any delays.
10. Can I return or exchange a product?
Yes, we have a return and exchange policy. Please refer to our Returns and Exchange Policy page for more details or contact our customer support for assistance.
11. What happens if I'm not available to accept the delivery?
Our courier partner will attempt to deliver your order 3 times. If the delivery fails, the product will be returned to us, and we may charge a restocking fee for COD orders.
12. How do I contact customer support?
You can reach our customer support team via email or phone. Check our Contact Us page for details. We are happy to assist you with any queries.